Waymore Tools
Welcome to the Waymore Tools Help Center!
We're here to assist you with any questions or concerns you may have. Below, you'll find helpful information on various topics. If you can't find the answer you're looking for, feel free to contact us at [email protected].
Frequently Asked Questions (FAQs)
1. Can you help me design the products as we request?
We develop new products with your requested quality through or R & D department, we design according to customers need with our professional design team, all is possible if the MOQ is meet with production requirement.
2. Can I track my order?
Yes, you can track your order by UPS, DHL or UPS tracking number.
3. Why choose Waymore Tools?
(1). We are registered certified manufacturer for Power Tools.
(2). We have more than 110 employees with more than 10 years of working experience, our mass production capability, quality control and service can offer you best service.
(3). We have been working with customers from Europe, America, East Asia and Africa for long time cooperation relationship.
4. What is your MOQ if I do my own logo?
MOQ 100pcs for logo on the machine itself, MOQ 200pcs for Color Box, MOQ 100pcs for plastic tool box, MOQ 500pcs for unique design tool box.
5. How can we guarantee quality?
Always a pre-production sample before mass production, and always final Inspection before shipment. Third party quality inspection can be applied if you need.
6. How long can you delivery goods after I place order?
Sample order is 3-5 days, mass order is 7-15 days.
7. Can I get free samples?
We have to charge samples fee, and when you place orders, we'll refund your sample cost. Or we can provide free samples to you with freight collect.
8. What are the shipping options?
We offer various shipping options. You can select your preferred shipping method during checkout.
9. How do you ship the goods?
Usually ship by DHL, UPS, FedEx or TNT, It can arrive in 3-5 days. And shipped by sea, by truck are also available. It is based on your choose and order quantity.
10. What's your after-sales service?
We can provide spare parts for after-sales service, in generally, we can offer 1% free spare parts.
11. What is your payment terms?
Our payment term is 30% deposit, balance before send out of goods, then we send you copy of B/L.
12. What's the certificate do you have?
We have GS/CE/Rohs/UL/ETL certificates.
Contact Us
If you need further assistance or have specific inquiries, you can reach out to our customer support team at [email protected]. We strive to respond to all inquiries within 24 hours.
Business Hours
Our customer support team is available during the following hours:
Monday - Friday: 9:00 AM to 5:00 PM
Feedback
We value your feedback! If you have suggestions or comments on how we can improve our services, please let us know at [email protected].
